Terms &
Conditions
The ground rules — written to be read, not just scrolled past.
These Terms & Conditions govern your use of hausofluxur.org and the real estate media services provided by Haus of Luxur. By using our website or booking our services, you accept these Terms. They work alongside our Service & Booking Agreement, Image Licensing Agreement, and Privacy Policy, which are available on our Forms page and incorporated by reference.
1. Who We Are
Haus of Luxur is a real estate media studio serving Katy and the Greater Houston area. We provide professional listing photography, aerial and drone media, listing video, twilight photography, AI-assisted virtual staging, and 2D floor plans — with 3D tours coming soon.
2. Services, Booking & Pricing
The services we offer are described on our website, and the specific scope of your project is confirmed at booking. Every booking is governed by our Service & Booking Agreement, which covers scheduling, deposits, payment, cancellation, and rescheduling.
Pricing. Our services are priced by property-size bracket, exactly as listed on our website — the bracket price is the price. The only exceptions are luxury or oversized properties and locations outside our standard service area, which may require a custom quote confirmed in writing before booking. All listed prices are exclusive of applicable Texas state and local sales tax, which is added at checkout and itemized on your receipt.
Aerial services. Aerial coverage may be limited, modified, or rescheduled due to weather, airspace restrictions, or safety requirements — safety comes before the shot, every time.
3. Payment
Unless a deposit is shown at checkout, nothing is charged at booking. The balance is due after delivery, payable by card through this site (processed by Stripe) or by another method we agree on in writing. Our guarantee applies: if you don't love the photos we reshoot free, and if you're still not happy the shoot fee is refunded.
Satisfaction guarantee. If you are not satisfied with your delivered photos, we will reshoot the property once at no charge. If you remain unsatisfied after the reshoot, we will refund the shoot fee. The guarantee covers photographic quality within our control; it does not cover property condition, weather-limited coverage rescheduled under our weather policy, or requests outside the booked scope. A refund under this guarantee revokes the media license in full: refunded photos and video may not be published, listed, or otherwise used in any form, and any use of refunded media constitutes copyright infringement. Publishing or distributing delivered media constitutes acceptance of the delivery and concludes the guarantee period.
4. Intellectual Property & Licensing
All photographs, video, and media created by Haus of Luxur remain our copyrighted property. Clients receive a limited, non-exclusive license to use delivered media as described in the Image Licensing Agreement. Website content, branding, and portfolio images may not be copied, scraped, or reused without our written permission.
5. Client Responsibilities
By booking, you confirm that you own the property or are authorized to arrange media services for it. You agree to provide safe and timely access, have the property ready for its shoot, and disclose anything we should know in advance — such as gated entry, pets on site, hazards, or HOA and community restrictions. Misrepresentation or failure to provide access may result in additional fees under the Service & Booking Agreement.
6. Acceptable Use
You agree not to use our website for unlawful purposes, attempt to breach its security, scrape its content, or interfere with its operation.
7. Third-Party Services & Links
We use trusted third-party providers — including Stripe, Supabase, Cloudflare, Resend, Formspree, and Google — that operate under their own terms and privacy policies. Links to outside websites are provided for convenience; we are not responsible for their content or practices.
8. Disclaimers
Our services are provided "as is." We make reasonable, professional efforts to deliver high-quality media within the timeframes we quote, but we can't guarantee any particular marketing outcome — including that a property will sell, lease, or book within any timeframe or at any price.
9. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim is capped at the amount you paid for the applicable shoot. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost opportunities.
10. Indemnification
You agree to indemnify and hold Haus of Luxur harmless from claims arising out of your misuse of delivered media, your breach of these Terms or the Image Licensing Agreement, or booking media services for a property without proper authorization.
11. Changes to These Terms
We may update these Terms from time to time. The current version — with its effective date — will always be posted on this page, and continued use of the site or our services after changes take effect constitutes acceptance.
Online booking, payment & cancellations
Booking. A booking made on this site is confirmed when you see the confirmation screen and receive the confirmation email. Prices shown at checkout (the package matched to the square footage you enter, travel beyond 25 miles, promo discount and Texas sales tax) are the prices you pay. Luxury listings over 5,500 sq ft are confirmed with a quote before the shoot; homes over 8,000 sq ft are quoted by hand and not booked online.
Payment. Unless a deposit is shown at checkout, nothing is charged at booking: you pay after delivery by card through this site or by another method we agree on. Card payments are processed by Stripe. Our guarantee still applies: if you don't love the photos we reshoot free, and if you're still not happy the shoot fee is refunded.
Rescheduling and canceling. You can reschedule or cancel free of charge up to 24 hours before the shoot, using the link in your confirmation email or from your account. Inside 24 hours, call or text us: a $75 late-cancellation fee applies. If we arrive and cannot shoot (no access, a lockout, or a property that is not ready), or a shoot is canceled within 2 hours of its start time, 50% of the package price is billed. Weather-limited exterior, aerial and twilight coverage is rescheduled at no charge. Any card payment on a canceled booking is refunded to the original card, less any fee due.
Accounts. You are responsible for keeping your password and your private booking links confidential. We may suspend accounts used fraudulently or abusively.
Deliverables and storage. Finished files are available to download from your account and through expiring share links you create. We keep them online for the retention period shown on each delivery (90 days by default), after which they are deleted; download and back up anything you want to keep.
12. Governing Law
These Terms are governed by the laws of the State of Texas, with exclusive venue in the state and federal courts located in Harris County, Texas.
13. Contact Us
Haus of Luxur — Katy, TX · Serving Greater Houston
Email: info@hausofluxur.org
Phone: (346) 820-6296
Web: hausofluxur.org